Refund Policy

Effective October 27, 2026

HolyMoly Credits (HMC) are digital and are added to your account as soon as your payment is confirmed. Purchases are generally final once the credits are delivered. We will always help when something went wrong.

When we refund

• You were charged but got no credits. Write to us with the date and the receipt. We will add the credits or refund you.
• You were charged twice, or by mistake. We refund the extra charge.
• The law where you live gives you a right to a refund. We honor it.

How to ask

• Bought on the website (card, Apple Pay, Google Pay through Stripe): email support@intelliarch-ai.com within 30 days, with the receipt.
• Bought in the iPhone app: refunds are decided by Apple. Use reportaproblem.apple.com.
• Bought in the Android app: refunds are decided by Google Play. Use your Google Play order history.

What a refund does to your credits

When a purchase is refunded or charged back, the credits it bought are removed from your account. If you have already played them, your balance stops at zero: it never goes negative. Refunds of credits that were already played, and repeated refunds or chargebacks, pause purchases on the account until we review it.

Credits have no cash value and are never exchanged for money. Refunds return the purchase price only, through the same payment method.

See also the Terms of Service and the Privacy Policy.